CUSTOMER SERVICE POLICY
Placing Your Order
Gift Orders
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If you are buying a gift for someone else, type that person’s name and address in the section called “Shipping Address.”
Gift Certificates
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You may use your Gift Certificate to purchase products online or when you call us at 1-800-55-GRACE.
International
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If you are shopping from outside the United States, please click here to find the international office nearest you. Please note that customer service policies may differ from office to office.
If you make a credit card purchase on a Grace to You website, we will charge all deliverable products based on your shipping address; we will charge all downloadable products (like MP3s) based on your billing address.
Tax
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All purchases include tax and shipping; California residents are charged 8.25% sales tax.
Processing Your Order
Mailing List
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When you place an order, we automatically add you to our mailing list to receive letters from John MacArthur. Grace to You does not sell, loan, or give information from our mailing list to other companies or organizations.
If you would like us to add or remove you from our mailing list, please email your request (letters@gty.org) and provide your full name and address.
Customer ServiceQuestions
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If you have questions about your order, please contact Customer Service, Monday through Friday, 8:30AM–4:30PM, at 1-800-55-GRACE.
Cancellation
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Once you have placed an order, it cannot be cancelled. You may call Customer Service at 1-800-55-GRACE.
Shipping Your Order
Downloads
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To ensure delivery of your MP3 download keys, please set your spam filter to allow emails from orders@gty.org and double check that you entered your correct email address. Once you’ve received your download keys, you have 30 days to download your files. There are no refunds on downloaded materials.
Shipping
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Orders received before 2:00PM Monday–Friday will be shipped the next business day. Orders placed after 2:00PM will be shipped the second business day.
For Standard Shipping please allow 7-10 business days for delivery. You may expedite your shipping at an additional cost by choosing UPS 2nd Day Air® or UPS Next Day Air® during the checkout process. Carriers will not ship rush orders to P.O. boxes, so please include a street address.
Replacing/Refunding Your Order
We will replace or refund defective products, damaged products, or incorrect products in your shipment in accordance with the following stipulations:
For all replacements and refunds, you must return the damaged, defective, or incorrect product—call or write us for specific instructions. Please make sure you package your return securely; also include in the return your contact information and the reason for the return.
We will refund your money by the same method as the original payment. There are no refunds for internet specials or downloadable products,but we will replace them if they are defective.
You may call Customer Service, Monday through Friday, 8:30AM–5:00PM Pacific time, at 800-55-GRACE. If you are writing about your order or returning a product, our address is Grace to You, P.O. Box 4000, Panorama City, CA 91412.
Payment Options
We will process your order in US dollars, and we reserve the right to change pricing at any time without prior notice.
Credit Card
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We accept American Express, MasterCard, and Visa credit cards. CyberSource handles our credit card processing and security. If you do not feel comfortable using a credit card online, you may contact our office at 1-800-55-GRACE to discuss another method.
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Security Policy
CyberSource is a Visa and MasterCard certified solution, which facilitates online electronic payments. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted, in compliance with international standards.
For more information, please contact our office by phone at 1-800-55-GRACE, fax (661) 295-5779, or email at letters@gty.org.